Text mining your customer feedback for patterns
Structured or rated/scaled feedback is easier to manage than unstructured comments and customer feedback. While many companies get a scaled and organized report of how they doing with their customers,…...
View ArticleSentiment Analysis : Understanding your customer feedback themes
Measuring and understanding customer sentiments on an ongoing basis is a big challenge for organizations that have multiple products/services and want to hear how they are performing in the highly…...
View ArticleNatural Language Processing (NLP) : Analyzing unstructured text
Natural language processing is gaining momentum with the increasing volume of text information and the cheaper cost of infrastructure to process big data for insights on employees, customers and...
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